> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hostlinku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to contact the Hostlinku team and what information to include when submitting a report

Need help with the gateway, your account, API key, or billing? Here are the available channels.

## Support Channels

| Channel | Purpose |
| - | - |
| **Email**: [halo@hostlinku.com](mailto:halo@hostlinku.com) | All inquiries: technical, account, billing |
| **Console**: [console.hostlinku.com](https://console.hostlinku.com) | Check your balance, API key, request logs, and audit logs before submitting a report |
| **Status**: [status.hostlinku.com](https://status.hostlinku.com) | Check for ongoing outages or incidents |

## When filing a report, include

To help the team investigate the issue more quickly, please include:

1. **`x-request-id`** from the problematic response (response header; also found in the console log).
2. **Time of occurrence** (with time zone) and **post slug** used.
3. **HTTP status + `error.code`** from the error response (e.g., `429 RATE_LIMITED`).
4. **A minimal, reproducible example request**, without any secrets. Never send
   You don't need to share the entire API key with anyone; just the first 8 characters are enough.

Example of a good report:

```text theme={null}
Waktu     : 2026-10-08 14:32 WIB
Request ID: cmpl_mfx1a2b3c4
Model     : gpt-5-5
Status    : 503 UPSTREAM_ERROR ("Terjadi gangguan saat memproses permintaan. Coba lagi.")
Akun      : user@contoh.com
Catatan   : terjadi 3x dalam 10 menit terakhir, endpoint /v1/chat/completions
```

## Response Time

Support is handled by a small team: emails are answered **as soon as possible on business days** (best-effort basis). For incidents with widespread impact, check the status page; updates are posted there.

## Security

If you discover a security issue (e.g., a potential API key leak or a vulnerability in the gateway), please send the details privately to [halo@hostlinku.com](mailto:halo@hostlinku.com) with the subject line `[SECURITY]`. Do not publish the details until the issue has been addressed.

Do not send secrets

Our support team will never ask for your API key, password, or OTP code. If anyone claiming to represent Hostlinku asks for this information, please ignore them and report it.


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