1. Prepaid Model
Hostlinku does not use subscriptions. You add prepaid credit in USD, and the balance is deducted per request based on usage. There are no recurring charges to cancel. This policy is part of the Terms and Conditions. There are two distinct mechanisms that should not be confused:- Reservation release: The amount held for a request is automatically returned to the available balance. No funds are transferred, and no request is required.
- Refund: Any unused balance from your top-up will be refunded to you. A refund request must be submitted and verified.
2. Automatic Reservation Cancellation
Before the request is forwarded to the upstream provider, the system reserves the estimated maximum cost from the available balance. After that:- If the request is successful, the balance is deducted by the actual fee, and the remaining reservation amount is immediately returned to the available balance.
- If a request fails before generating billable output (e.g., an upstream error or a timeout), all reservations are released at no charge.
- If a reservation is held up due to a system malfunction, a periodic process automatically releases it and records a reversal entry in the transaction history.
- Requests that are rejected due to insufficient balance (
402) or rate limits (429) are never charged.
3. Refund of Remaining Top-Up Balance
A refund for the remaining balance from a top-up can be requested if:- The request must be submitted no later than 30 days after the relevant top-up was successfully processed;
- the balance has not been used, or only part of it has been used (only the unused portion is refunded);
- the account is not currently suspended or closed due to a violation;
- The top-up is not currently the subject of a dispute or chargeback.
4. Non-refundable
5. Top-up Failed or Delayed
Your balance will only be credited after the payment provider confirms that the payment was successful. If funds were deducted but your balance hasn’t increased:- Wait for confirmation from the payment provider. QRIS, virtual accounts, and cards are typically confirmed within minutes; crypto transactions require the required number of network confirmations.
- If the balance has not been credited after 24 hours, please send proof of payment (date, amount, payment method, and reference number or transaction hash) to halo@hostlinku.com.
- Once the payment has been verified, we will credit the appropriate amount to your account or, at your request, issue a refund.
- Crypto payments that are less than the invoice amount, sent to the wrong network or address, or sent after the invoice has expired are handled on a case-by-case basis; funds that cannot be recovered from the network are beyond our control.
6. Application Procedures
- Send an email to halo@hostlinku.com from the email address registered to your account.
- Include the top-up transaction ID or the relevant request ID, the amount requested, and a brief explanation.
- For QRIS or virtual account payments, include the recipient’s bank account in the account holder’s name. For cryptocurrency, include the wallet address and its network.
- We may request additional verification to ensure that the submission comes from the account owner and the legitimate payer.
7. Return Time and Method
- We will issue a decision on the application within 5 business days of receiving all required information.
- Approved applications are disbursed within 7 to 14 business days. The time it takes to receive the funds may be longer depending on the bank, card issuer, or blockchain network.
- Payments made via QRIS and virtual accounts are refunded via bank transfer to an account in the account holder’s name.
- Crypto payments are refunded in the same asset to the address you provide. The amount is calculated based on the USD value of the refunded balance, minus network fees.
- The refunded amount is deducted from the account when the request is approved.