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Need help with the gateway, your account, API key, or billing? Here are the available channels.

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Support Channels

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When filing a report, include

To help the team investigate the issue more quickly, please include:
  1. x-request-id from the problematic response (response header; also found in the console log).
  2. Time of occurrence (with time zone) and post slug used.
  3. HTTP status + error.code from the error response (e.g., 429 RATE_LIMITED).
  4. A minimal, reproducible example request, without any secrets. Never send You don’t need to share the entire API key with anyone; just the first 8 characters are enough.
Example of a good report:

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Response Time

Support is handled by a small team: emails are answered as soon as possible on business days (best-effort basis). For incidents with widespread impact, check the status page; updates are posted there.

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Security

If you discover a security issue (e.g., a potential API key leak or a vulnerability in the gateway), please send the details privately to halo@hostlinku.com with the subject line [SECURITY]. Do not publish the details until the issue has been addressed.